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Privacy Policy

Last Updated: January 15, 2023

Table of Contents

  • Introduction
  • Information We Collect
  • How We Use Your Information
  • Information Sharing and Disclosure
  • Cookies and Similar Technologies
  • Your Rights and Choices
  • Data Security
  • International Data Transfers
  • Children's Privacy
  • Changes to This Privacy Policy
  • Contact Us

Introduction

AquaRetro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aquaretro.com, use our water delivery service, or engage with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name, address, telephone number, and email address
  • Billing information and payment details
  • Delivery preferences and schedule information
  • Account login credentials
  • Feedback, inquiries, and information provided in customer service interactions

Information Automatically Collected

When you visit our website or use our services, we may automatically collect certain information, including:

  • IP address and device identifiers
  • Browser type and settings
  • Operating system information
  • Usage data, including pages visited, time spent on pages, links clicked
  • Geolocation data (with your consent)
  • Cookies and similar tracking technologies (as explained in our Cookie Policy)

Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners
  • Service providers
  • Social media platforms (if you interact with us through them)
  • Publicly available sources

How We Use Your Information

We may use the information we collect for various purposes, including:

Provide Services

  • Process and fulfill orders for water delivery
  • Set up and maintain your account
  • Process payments
  • Facilitate delivery services
  • Provide customer support

Improve Services

  • Develop new products, services, features, and functionality
  • Monitor and analyze trends, usage, and activities
  • Conduct research and analysis to improve our website and services

Communication

  • Send transactional messages about your account or orders
  • Respond to your inquiries and requests
  • Provide information about changes to our services
  • Send marketing communications (with your consent where required)

Legal and Safety Purposes

  • Comply with legal obligations
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Protect the rights, property, and safety of AquaRetro, our users, and others

We will only process your personal information when we have a legal basis to do so, such as your consent, to perform a contract with you, to comply with a legal obligation, or when we have a legitimate interest.

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery partners
  • Customer service providers
  • IT and hosting providers
  • Analytics providers
  • Marketing and advertising partners

Business Transfers

If AquaRetro is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information about the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding cookies, please see our Cookie Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Information

You have the right to request information about the personal data we hold about you and how we process it.

Rectification

You have the right to have inaccurate personal information corrected and incomplete information completed.

Erasure

In certain circumstances, you have the right to request that we delete your personal information.

Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Objection

You have the right to object to the processing of your personal information in certain circumstances.

Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly.

Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We also require our service providers to implement appropriate security measures to protect your information.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our service providers and partners operate in various countries. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our companies and with our third-party providers and partners.

Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from a child under 16, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

AquaRetro Ltd
123 Water Street
London, EC1A 1BB
United Kingdom

Email: [email protected]

Phone: +44 20 7123 4567

If you have unresolved concerns, you have the right to complain to your local data protection authority.

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